Accessibility
Accessibility Policy for Zion Building Supplies Ltd
1. Our Commitment
Zion Building Supplies Ltd is committed to providing fair, respectful, and accessible service to all customers. We comply with the Accessibility for Ontarians with Disabilities Act (AODA) and strive to remove barriers for people with disabilities.
2. Accessibility Principles
We follow these principles:
- Respect for dignity and independence
- Equal opportunity to access goods and services
- Integration and full participation wherever possible
- Removal of barriers whenever we can
3. Customer Assistance
Assistive Devices
Customers are welcome to use assistive devices such as wheelchairs, walkers, hearing aids, or communication aids.
Service Animals
Service animals are allowed in all public areas of the store unless otherwise prohibited by law.
Support Persons
Customers with disabilities are welcome to bring a support person to assist them while shopping in our store..
4. Communication
We will communicate in ways that meet customer needs, including:
- Using clear and simple language
- Providing information in alternative formats when possible (e.g., large print or email)
- Adjusting communication methods based on individual needs
5. Temporary Disruptions
If an accessibility feature (such as an accessible entrance, elevator, or washroom) is temporarily unavailable, we will:
- Inform customers as soon as possible
- Explain the reason for the disruption
- Provide expected duration if known
- Offer alternative access where possible
6. Staff Training
All employees will receive training on:
- How to interact with people with disabilities
- How to support assistive devices, service animals, and support persons
- How to provide accessible customer service under AODA
7. Feedback
We welcome feedback on accessibility.
Contact us:
- Phone: 647-352-8885
- Email: info@zionbuildingsupplies.ca
- In person at the store
8. Policy Updates
This policy will be reviewed and updated as needed to comply with current laws and improve accessibility.
Multi-Year Accessibility Plan (2026–2031)
Organization
Company Name: Zion Building Supplies Ltd
Plan Effective Date: January 1, 2026
Review Date: December 31, 2031
Statement of Commitment
Zion Building Supplies Ltd is committed to providing an inclusive, accessible environment in which all individuals are treated with dignity and respect. We are committed to meeting the accessibility needs of persons with disabilities in a timely manner and complying with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR).
This Multi-Year Accessibility Plan outlines our strategy to identify, remove, and prevent barriers for persons with disabilities.
Objectives
Our organization will:
- Meet all applicable AODA legislative requirements.
- Identify and remove accessibility barriers.
- Promote equal access to employment, services, and information.
- Foster an inclusive workplace for employees, customers, and visitors.
- Review accessibility practices on an ongoing basis.
Accessibility Initiatives
1. Customer Service Standard
Goal
Provide accessible customer service to all customers.
Actions
- Maintain an Accessible Customer Service Policy.
- Continue to provide service in a manner that respects dignity and independence.
- Permit the use of assistive devices, support persons, and service animals where appropriate.
- Provide alternate methods of communication upon request.
- Maintain a process for receiving and responding to accessibility feedback.
2. Information and Communications
Goal
Ensure information is accessible.
Actions
- Provide accessible formats upon request.
- Provide communication supports where required.
- Notify the public that accessible formats are available.
- Review digital documents before publication to improve accessibility.
3. Employment
Goal
Support accessible employment practices.
Actions
- Inform applicants that accommodations are available throughout recruitment.
- Notify successful applicants of accommodation policies.
- Inform employees of accessibility policies.
- Provide workplace accommodation plans where appropriate.
- Develop return-to-work processes for employees with disabilities.
- Consider accessibility needs during performance management, career development, and redeployment.
4. Training
Goal
Provide accessibility training.
Actions
- Train employees, volunteers, and others acting on behalf of the organization on:
- AODA requirements.
- Ontario Human Rights Code as it relates to disability.
- Accessible customer service.
- Provide training to new employees as soon as practical.
- Maintain records of completed training where required.
5. Design of Public Spaces
Goal
Maintain accessible public spaces where applicable.
Actions
Where applicable, ensure new or redeveloped public spaces comply with the Design of Public Spaces Standards.
Areas may include:
- Accessible parking
- Exterior paths of travel
- Service counters
- Waiting areas
- Outdoor public spaces
6. Procurement
Goal
Consider accessibility during purchasing.
Actions
- Include accessibility criteria when procuring goods, services, or self-service kiosks whenever practical.
- Evaluate vendors' ability to provide accessible products and services.
7. Feedback Process
Goal
Maintain an accessible process for receiving feedback.
Actions
- Accept feedback in person, by telephone, email, or in writing.
- Provide alternate formats upon request.
- Respond to feedback promptly.
Monitoring and Review
This plan will be reviewed annually and updated at least once every five years or as required by legislative changes.
Progress toward each objective will be monitored by management.
Annual Compliance Activities
Each year the organization will:
- Review accessibility policies.
- Complete required employee accessibility training.
- Evaluate accessibility barriers.
- Update accommodation processes.
- Monitor legislative changes.
- Maintain required compliance documentation.
